Accountkeeper TM More Than Your Average Accountant and Bookkeeper in One   Home     Products + Services     Orders     References     Contact us     Q & A     Search     Keeping Books     Your Tax     Year-Ends     F A Q     Information Library     Acquire a Franchise      About Us     Link to Us     Useful Sites     LogMeIn      Policies    Policies Definitions "We", "us", "our" or any such similar reference herein contained means "Kembul CC or any division or unit thereof" as the context may dictate.   Unless the context logically dictates otherwise, any reference to "Close Corporation", "Close Corporations", "CC", "CCs", "CC Instant", "CCs Instant", "Shelf CC", "Shelf CCs", and related terms insofar as they are connected with our affairs, or any combinations of these abbreviations/words/terms, shall mean one or more (as indicated) Close Corporation pre-registered through our associate operations and immediately available for purchase.   Similarly, any reference to "Pty", "PTY", "PTYs", "Pty Instant", "(Pty)s Instant", "Company", "Private Company", "Pty Ltd Company", "(Pty) Ltd Company", "PTY Ltd Company", and related terms insofar as they are connected with our affairs, or any combinations of these abbreviations/words/terms, shall mean one or more (as indicated) Private Company pre-registered through our associate operations and immediately available for purchase.   Any reference to "accounting" or "tax" activities or related/other terms refers to such activities which may be done for Close Corporations, Companies, Trusts, Businesses (Sole Proprietorships and Partnerships), and Individuals resident in South Africa and whose Proprietors, Partners, Trustees, Members, Directors/Shareholders are resident in South Africa OR to such activities which may be done for South African Close Corporations, Companies, or other juristic entities operating in another country whose Members/Directors/Shareholders/ other title-holders are resident in another country.   Subject to all relevant terms and conditions, the scope, timing, input, structure, and the like of each activity/product offered shall be determined by ourselves in our sole and absolute discretion. It should be remembered that we are well-known in the industry for reliability, experience, thoroughness, efficiency, accuracy, backup and pleasant service.   It is specifically stated that our use of "CC" does not refer to "Credit Card" as is sometimes assumed by international clients. We use "CC" exclusively in the South African legal context in which it only means "Close Corporation". General All accounting/tax/business-consulting/administrative work is carried out with due care and attention accourding to our training and experience, in adherence to generally accepted accounting practice (Gaap) where applicable, and in line with our standard procedures and formats.   In the unlikely event of a third party objecting to the presentation of results, of there being an unexpected delay in document transmission/return, of there being any uncorrected errors on any documentation, or of their being any difficulties or complications with tax payments/tax form rendition/any other related matters, neither Accountkeeper nor any of its owners/associates will be responsible or liable for any possible costs, losses or correspondence involved therein.   We are, however, prepared to provide, at our sole discretion, limited email advice in this regard, on receipt of an email request sent to us. It is specifically stated that the full extent of application service / product provision by us is the submitting of documentation to the relevant office / government office; such obligation to submit is strictly conditional upon you sending / returning to us, within 7 days of order / our dispatching, all relevant / requested documentation duly provided / completed / signed by you - we reserve the right not to process late documents; although it is our practice to monitor and follow up registration / application proceedings with the relevant office through to conclusion, we specifically state that it is not our obligation to do so, and we will not be held responsible in any way for the actions / inactions of any office in this regard.   We may email by attachment, or otherwise, in our sole discretion, send, certain documentation to you for attention. You confirm that the email address provided to us by yourself is in working order and capable of receiving emails with attachments. We will not be held responsible for any email bounced from your email address for whatsoever reason. Application / final documents / certificates, if any, may also be emailed to your email address in our sole discretion. It is your responsibility to ensure that you receive readable / useable documentation. If we send you a document by email or otherwise and our electronic / email record shows that it was sent successfully, you will be responsible to pay our standard admin fee of R260.00 ("Two Hundred and Sixty Rand") upon request for us to resend said email/attachment. This requirement may however be waived in exceptional circumstances by a Member of Readyco International CC and only if such request by you falls within 30 days of the date of our originally sending you the document. No exceptions to this policy may be made. Accuracy and errors We are well-known for our careful and meticulous work. However, while every effort is made to work accurately in the receipt and transfer of information, we will not be held responsible for basic or relatively unimportant typographical errors (as determined in our sole discretion) however they may arise. Please be careful to give us accurate information. If you make an error in the information you give to us, whether it be the incorrect spelling of a word or name, the incorrect recording of a number or any other mistake, we are not responsible for this or for correcting it; you are solely responsible for such errors, and if you would like us to assist you in applying to correct such an error, this will in all cases be subject to a minimum of our standard admin fee of R260.00 ("Two Hundred and Sixty Rand"). Check your documents carefully before signing and returning them. You are responsible for proof-reading and informing us of any errors in all documentation that we may present to you for perusal or signing. If you sign a document which we present to you, and that document contains an error of any sort or origin, you will be deemed to be solely responsible for the error and, if necessary, for the correction thereof and any accompanying payment therefor; we will not be held responsible for any such error. We cannot control what third parties do. Therefore, if a government office or any other third party captures, receives, transmits, reproduces, enters or otherwise records any of your information incorrectly or with typographical error, neither we nor any of our agents, consultants or other workers shall in any way bear responsibility for such errors, and the responsibility and payment for any correction thereof shall be solely yours. If it so happens that in your dealings with us, we perchance omit to do something or we do something wrong or in the wrong way, you will have no other recourse but to allow us to do the ommitted thing or to redo (if possible) the thing done incorrectly. We will not be responsible for any damages, losses and/or liabilities, alleged or otherwise, in connection herewith. Our overall policy of "No refunds" still applies. Authorisation By submitting a form or placing a request or order in any other manner with us you irrevocably authorise us to handle or assist you with the relevant application / order as we see fit, including authorisation to make any representations and/or to sign any documentation on your behalf. Specifically, by submitting a form or placing a request or order in any other manner with us you irrevocably give to us or our representatives / assigns a Special Power of Attorney to carry out / execute the intention of the application / order on your behalf, including the signing of forms, etc. Your said act of submitting a form / placing a request or order is equivalent to you duly signing and presenting to us said Special Power of Attorney, and you will duly sign and secure to us a physical said Special Power of Attorney as and when you may be requested so to do. We will not be held responsible or liable in any manner for any of your obligations engendered in terms of this Authorisation clause. Better Books / BetterBooks BetterBooks is a unit of Accountkeeper - Kembul CC 2004/009702/23. BetterBooks is a first-time Accountkeeper client service. BetterBooks works like this: · you join BetterBooks by placing a YearEnd order at betterbooks.co.za · you keep your books throughout the year on your computer · we log in periodically to work on the books on your computer · we synchronise your books with the Annual Financial Statements · includes advice and guidance on keeping your books "Joining" BetterBooks or Accountkeeper does not mean becoming a member of any entity or institution; it simply means applying to take part in the first-time Accountkeeper client service by placing a YearEnd order at betterbooks.co.za or other. If you cannot keep your books on computer, it is your responsibility to keep them in some other manner (such as manually in an analysis book) and to provide us timeously with the documentation required at list.org.za. We will not be held responsible for not logging in to your computer to work on your books or for not synchronising your books with the Annual Financial Statements, and it remains your responsibility to keep your books and to provide us timeously with the documentation required at list.org.za. In any event, the manner and degree to which we may synchronise your books with the Annual Financial Statements always remains a matter to be dealt with in our sole discretion. "includes advice and guidance on keeping your books" or any similar such statement like "free advice" does not imply an obligation on our part so to do but indicates our willingness to do so as and when in our sole discretion. This applies to all aspects / avenues of Accountkeeper's operations including BetterBooks, FirstOne, etc. Costs and pricing You pay the price given as per order / quote, provided you have answered the questions correctly / given full information. If you have not answered correctly / given full information, we apply the correct answers deduced from the information in the order and/or from information received directly from you, and that total sum then becomes the price payable by you. While every effort is made to price our products and services accurately, all orders / quotes are made under the generally accepted commercial practice of E.&O.E. (Errors and omissions excepted). Accordingly, if any service / product or aspect thereof additional to the original order / quote is required in our sole discretion, such shall be subject to the additional price thereof. All costs incidental to an order / application, such as the cost of emailing, mailing, couriering, transport to parties involved in the application or to postal services, shall be bourne by you, regardless of whether or not such costs might be occasioned by one or more possible oversights, requirements or requests on our part. Tax payments Notwithstanding that we do everything in our power to accurately expedite clients' tax work and payments, clients are obliged to remain constantly aware of their tax form/payment obligations in regard to timing and execution. Thus, although we perform the task of documentation/form preparation and tax calculation, the client remains ultimately responsible for own timeous tax payments. We will not be held responsible for tax amounts/penalty/interest. Annual Financial Statements / Financial Statements Annual Financial Statements / Financial Statements (AFSs) done strictly in order of payment and according to group schedule. We make every effort to notify each client when AFSs are due, and we will not be held responsible for late rendition.   It is the client's responsibility to supply us with a list of annual income and expense totals (phone, rent, etc). Any function in our sole discretion included for AFSs/Year-End finalization charged for at standard rates. Transaction policy Payment in advance by credit card, cash or internet transfer only; no cheques allowed: payments or bank/credit transfers by cheque will automatically be rejected, and, where unreversed, will only be repaid less R180 admin fee after 21 days upon receipt of written request. No exceptions will be made.   No documentation rejection accepted. No refunds. No cancellations. Documentation collection in person, only after receipt of prepaid order and by appointment only. Prices/terms subject to change without notice. Payment without requisite information, removal / transfer of instructions or incorrect ordering or instructions shall result in forfeiting of fee and service/product. If you obstruct or stop us doing the stipulated work, you will incur a stoppage fee of one hundred percent of your total payment. If unspecified, quotes/estimates shall be valid for 3 working days only.   If you stipulate/select/pay an incorrect sum payable on any order form or other instrument of payment, the following will be applicable: if the amount is higher than required, no credit or refund will be granted; if the amount is lower than required, you automatically authorise us to charge your credit card with the difference required to make the correct payment, or if no credit card was used or it does not work for any reason, you undertake to pay the required difference either by wire, bank deposit or transfer (no cheques) within 24 hours of request being made to you.   You authorise us to charge any credit card, the details of which have been supplied by you, with an order amount, any time after you have placed an order, regardless of whether or not you may have indicated that you would perform a bank deposit / transfer.   As the person legally responsible for use of our services, you are required to supply us with a current and truthful name, postal address and telephone number for our records. You warrant that you are an authorised user of any credit card the details of which you supply to us and acknowledge that we have a right to fully investigate any possible fraudulent credit card use. Final documentation collection In the event of a client desiring to terminate future dealings with us the following will apply: Client must cooperate with us for the successful completion of all current paid-for work; if client chooses not to do so, our strict policy of no refunds equally applies. 3 working days notice after a/c / agreement paid up for final documentation/information collection (at local client's choice) / mailing/emailing (at client's expense - for clients further afield). Client / Promotion Codes Client, Promotion or any other kind of discount Code are issued or made available in our sole and absolute discretion. Your qualifying to use such a code will be determined by us in our sole discretion, including determining whether or not you qualify as a past paying client. If we cannot find any evidence of your previous transaction/s / good standing with us on our systems in our sole discretion within 5 minutes of receipt of an order from you bearing a currently correct code, no discount will be given and the full price as per the order / transaction will be applicable. We may change such codes whenever we like without notice and may stop honouring codes at any point without notice, even if orders have been received bearing valid codes. Annual Returns for Companies The terms and conditions of this entire site shall be applicable to all offerings and transacting for Annual Returns, notwithstanding the proprietorship of such trading being a party other than Accountkeeper. If an Annual Return is late or if government makes any additional charge above their standard fee, applicants will be responsible to pay such forthwith and it shall be automatically charged to the relevant credit card. An annual return includes only such detail and input as supplied by the applicant in the order and which is capable of being entered into the government return format. It does not include any other return or form needing filling / filing. In the event of an annual return order / application requiring the relevant company to render further information / returns, these additional submissions shall be quoted for separately and shall be viewed and dealt with separately from the annual return. Information policy All information provided by Kembul (Pty) Ltd, or by any of its divisions, servants, associated companies/businesses, trusts, employees, consultants, directors, or any other such person or entity, is done in good faith, and none of these parties will be held responsible for the possible incorrectness or misapplication thereof. All such information is supplied on the basis of "errors and omissions excepted".   All order forms and other documentation on or connected with this site and our business ("the information") are deemed to be coordinated. In the event of a conflict of terms, the term more in our favour shall prevail. Editing, amending or changing in any manner whatsoever of any of the information, or the use of order forms older than 24 hours is strictly forbidden. Notwithstanding any receipt or acceptance by ourselves of any form (whether or not older than 24 hours) or other part of the information having been so edited, amended or changed, without our prior written consent, such editing, amending or changing shall be totally invalid, and the information so edited, amended or changed shall be deemed to have not been edited, amended or changed, and shall remain fully applicable and valid. All current terms absent on old forms received or accepted by us shall likewise be fully applicable and valid.   It always remains the responsibility of the applicant to ensure that any order form used is up-to-date and not older than 24 hours.   If you do not supply us with any required documentation / information within the time stipulated / implied by ourselves, we shall be at liberty to discontinue your application without recompense, or in our sole discretion to substitute or circumvent (where practicable) said documentation and proceed with the application. This includes, but is not limited to, an accounting officer consent to appointment letter. Third-party transactions In the event of an order being placed by a person on behalf of a third party (such as by an attorney/accountant for a client) and that person charging the client/member a fee for such service, nothing herein contained or elsewhere shall be construed as giving that person any authorisation, agency or any other permission from ourselves to act on our behalf in charging such fee. Such arrangement shall be in its entirety between that person and the third party, and we shall not be held responsible for anything whatsoever in such matter.   In the event of an order being placed by a person on behalf of a third party, the terms and conditions in this document will equally apply to said person as if that person was in fact the applicant. Completion timing Subject to all other disclaimers/terms/scheduling and to client's immediate supply of all necessary items/information/annual totals, our average timing from day of payment is exemplified as follows: IRP6 - 5 days; IT12 - 14 days; IT14 (includes Annual Financial Statements) - 21 days; IT14 + AFS for Companies (includes statutory audit) - 28 days. These are average durations. Individual times required for completion differ from client to client (may be shorter or longer) depending on complexity of the work involved. eFiling As a paying client you authorise us to register your business, CC, company or other and yourself and all of the said entity's directors / members / owners / others for tax and for online tax / tax form submissions and services, such as on SARS eFiling, and to carry out these submissions and services on your behalf.   Information submitted to SARS for you is based on information received from you and you are responsible for ensuring that such information is true and correct, regardless of whether the information is submitted to SARS manually or electronically.   We inform you of what information we are submitting to SARS by means of the eFiling service and you are required to confirm this as true and correct. If you do not do so directly, we shall assume that you have nonetheless given full confirmation in that you might have supplied us with figures / information or otherwise approved financial statements, used as the basis for such submission.   You hereby stipulate that a facsimile printout of a tax or similar document or part thereof sent to us shall be conclusive proof that you have given us a specific power of attorney to sign and submit the relevant form / document.   Notwithstanding our assisting you with efiling or otherwise, you always remain liable to SARS for the due and timeous fulfillment of all of your obligations towards SARS, and we will not be held responsible for any delays, errors, non-submissions or any other problem with the service howsoever arising. Accounting provisions Monthly accounting clients are required to prepare and deliver/dispatch files with an up-to-date record of all bank, cash, debtor, creditor, stock, and other information for the relevant month/s within the first 12 days of the month following the month for which the work is to be done. Such record shall include all relevant bank statements and shall be in the form of a list of consecutive transactions and shall contain all particulars which relate to such transactions, including, dates, names, cheque/invoice/VAT registration numbers, item/s/service/s purchased/sold, amounts received/paid, and any other relevant information.   Accountkeeper "writes up the books" of monthly accounting clients in such manner and utilizing such programs as Accountkeeper in its sole discretion shall determine, whether by computer or manually, or by any combination of these. Subject to the damage/loss disclaimer below, the client is entitled to receive one hard copy of the "books" for the monthly fee paid. For security and data integrity reasons, which includes the issue of compatability, all electronic data written up or captured belongs to Accountkeeper only and is never given or sold to the client or nominee. The terms of this paragraph and section also apply to other clients of Accountkeeper, including yearend clients and those for whom books might be written up / captured periodically or annually.   Monthly accounting clients pay Accountkeeper the agreed fee monthly in advance by means of a regular bank payment order/recurring credit card instuction or such other method acceptable to Accountkeeper, which fee is reassessed for possible adjustment during the period thirty days prior to and after the client's financial year-end date, failing which said fee shall increase on each anniversary of the monthly accounting agreement at the rate of 6% per annum.   Whereas Accountkeeper shall endeavour to preserve and return in good order to the client all accounting documentation supplied, Accountkeeper shall not be responsible for any damage thereto or loss thereof.   Accountkeeper shall not be liable for any damage or loss of any nature whatsoever which might be sustained by a client during or subsequent to the carrying out of Accountkeeper's activities and whether or not such damage or loss may have been caused directly or indirectly by Accountkeeper or any of its servants, associates, subcontractors or agents.   If a client is a company, close corporation or other juristic person, the client's representative dealing with Accountkeeper binds him-/herself jointly and severally to the client as surety and co-principal debtor for payment of all sums in terms of any order/agreement/transaction.   Accountkeeper retains the right to cede or assign its rights and obligations in terms of any order/agreement/transaction with a client to a nominated beneficiary, notification of which shall be given in writing (by mail, fax or email) by Accountkeeper to the client. A client may not cede or assign its rights and obligations in terms of any order/agreement/transaction with Accountkeeper. C.A.T.S. Our Computer Active Techno System (CATS) utilizes various software for accessing your computer online for the purposes of working directly on your system and in your accounting setup / software / package.   While every effort is taken to perform such access and work as securely and carefully as possible, we will not be held responsible for any untoward event which may occur in connection with such activity, including any unlikely but possible breach of security, or any loss, damage or liability of any kind whatsoever or howsoever arising. Links Notwithstanding anything which might be indicative of the contrary, reciprocal or other links may be considered for inclusion on this or any other group site by substitution in our sole and absolute discretion. If we do not reciprocate a link, the only remedy you may have is to remove any link to us you may have placed on your site.   We are not responsible for the content, functionality or other aspects of referred, reciprocal or other sites. Tax Clearances A payment and submission of a Tax Clearance application to us is valid for one such application that we make on your behalf to SARS. If the application is declined for any reason, we shall not be responsible to carry out any of the work involved to improve the applicant's status with the authorities - if you wish us to do any of that work it will be subject to separate quotation. It is not our responsibility to establish from SARS what may be outstanding or not up to date in your / the applicant's tax matters - it is up to you to find out these issues from SARS. Once you have improved the applicant's status, you may apply for another tax clearance upon payment of the normal fee, provided that we may in our sole discretion perform such second or subsequent application for the same applicant for a reduced fee or free of charge in our sole and absolute discretion. VAT and other registration applications All VAT and other registration applications are accepted on the basis that the client is responsible to provide us with requested / required documentation and to cooperate with us in regard to any other required action. Should you be required to interface or apply in person at the SARS office or any other relevant place, you shall do so promptly at our or other concerned parties' request, and shall indemnify us against any liability for expenses which may be associated with such activity. Your payment for a VAT and other registration application is deemed to be for advice / guidance in such matters and shall in no way be affected by any activity or work required on your part to ensure the effective preparation, lodgement and/or monitoring of such application. Applicability Notwithstanding anything contrary to the terms of this policy document which may appear in any other document / agreement between Accountkeeper or you / any client, the terms of this policy document will be deemed to supercede such.   The above disclaimers and all other terms and conditions on this website cover the entire site and operations of Kembul CC regardless of language, product, service or otherwise and cover in like manner all of its associate sites, operations and persons whether natural or juristic.   Likewise all associated or related disclaimers, terms and conditions, whether on this website or elsewhere (such as www.websites.org.za and www.corp.co.za) are deemed to be included herein to the extent that they do not contradict or mollify the effect hereof as determined by us in our sole and absolute discretion.

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